Contact Information

Our customer service agents are eager to assist you as your business is very important to us and we cannot afford to lose it. For any questions feel free and please do not hesitate to contact us using the available methods below:

Your satisfaction is our goal and we promise that we will help you promptly.

Live Help Our live help advisors are typically online from 10am until 4pm, Monday - Friday. Our product advisors can answer your candle and fragrance questions as well as deal quickly with any order queries. Telephone General Enquiries & Customer Support: (916) 222 9733 Our telephone lines are open between 9.00am to 5.00pm Monday to Friday (U.S.Pacific) Regular Mail

Email General Enquiries / Customer Support For all general enquiries please email J@brandedcandle.com Order Queries If you have a query regarding an existing order please email your order number and nature of query to orders@brandedcandle.com  Suggestions If you have a suggestion or would like to comment on your shopping experience with us please email our management team directly on j@brandedcandle.com  Business Queries For all business related queries please contact j@brandedcandle.com

Not Receiving Replies from us?

If you have contacted us recently, but have not yet received a reply, your Internet Service Provider (ISP), e-mail client (e.g. Outlook, Microsoft Entourage) or web-based email service (such as Hotmail or Yahoo) may be blocking e-mail from Brandedcandle.com. If you suspect this is happening, please check the junk email or spam folder, as messages are often automatically moved there. 

Consult the help section of your e-mail program to see how to alter the settings that filter junk email or block mail, to prevent this from recurring. You may need to add BrandedCandle.com to your 'safe' list in order to receive future mailings from us. Please contact us again with your question after you have taken the necessary steps to be able to receive email from us.

Orders outside of America & Canada.

International orders are handled by InternationalCheckout.com. Please place your order via our website and choose the International Checkout option. Any questions can be directed to support@internationalcheckout.com or InternationalCheckout.com.

Need Help placing an order.

Need help placing an order please visit our help page or CLICK HERE for more options, you can also simply dial (916) 469 5672 anytime 24/7.